German-speaking Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Address customer inquiries through phone, chat, and email channels.

• Document all interactions within the company's CRM system.

• Offer clear and precise information regarding card usage, benefits, and account specifics.

• Manage inquiries across various support platforms, including email and social media.

• Assist customers with critical issues such as reporting and blocking lost or stolen cards.

⛳️ Requirements

• Language proficiency: German (C2) and English (B2) – both written and spoken.

• Customer orientation: Empathetic, patient, and solution-driven communicator.

• Flexibility: Capable of handling both frontline and back-office tasks.

• Technologically adept: Familiar with CRM systems and comfortable using various communication platforms.

🏝️ Benefits

• Health care benefits and exclusive discounts on a range of products and services.

• Complimentary online Greek language courses to enhance your experience.

• Access to modern office facilities featuring relaxing and collaborative spaces.

• Opportunities for career advancement within a global, innovative company.

• A diverse and inclusive culture recognized as a Great Place to Work.

• Involvement in community events and corporate social responsibility initiatives.