German Speaking Customer Expert

This is a fully remote position, open to applicants in Greece, +5 more countries.

📋 Description

• Provide exceptional, tailored support to clients, embodying the sophistication and quality synonymous with the luxury goods sector.

• Handle inquiries through phone, email, and chat, guaranteeing a smooth experience for every interaction.

• Maintain an extensive understanding of brand collections, fashion trends, and product care to offer expert advice.

• Address intricate service requests with grace, discretion, and a commitment to fostering long-term customer loyalty.

• Work closely with internal teams to ensure all client expectations are fulfilled to the utmost standard of excellence.

• Play a role in enhancing the brand’s reputation through proactive engagement and advocacy.

• Process orders and manage account information with precision in a fast-paced setting.

⛳️ Requirements

• Native or fluent German (both spoken and written) is essential for this role.

• A valid EU passport or a valid residency permit to work in Greece is required.

• Prior experience in high-end retail or customer success within the luxury goods industry is regarded as an advantage.

• Outstanding communication skills with a polished, professional, and empathetic demeanor.

• Capability to excel in a remote work environment while staying connected to our corporate culture.

• A strong enthusiasm for customer satisfaction and a deep appreciation for premium brand narratives.

🏝️ Benefits

• Competitive Monthly Salary

• 2 Extra Salaries Per Year (13th and 14th salary bonus)

• Fully Paid Training on products and customer excellence

• Health Insurance coverage

• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)

• Monthly Performance Bonus linked to service quality metrics

• Professional development opportunities within the global luxury goods network