German-Speaking Customer Advisor

This is a fully remote position, open to applicants in Germany.

📋 Description

• Managing both inbound and outbound communications with customers in a professional and solutions-focused manner.

• Providing advice to customers regarding care-related products, services, and the support options available to them.

• Responding to customer inquiries and offering guidance tailored to their specific needs.

• Establishing trust-based relationships to ensure a high level of customer satisfaction.

• Assisting in various customer service campaigns and healthcare-related projects.

• Keeping accurate customer records and updating pertinent information in internal systems.

• Promoting appropriate products and services through consultative, needs-based discussions.

• Aiding in the long-term retention of customers and the development of relationships.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, customer support, telesales, healthcare consulting, or a comparable customer-facing role.

• Proficiency in the German language at a B2+ level, with C1 being highly preferred.

• Excellent verbal and written communication skills, combined with a customer-focused and empathetic demeanor.

• Capability to build trust and maintain enduring customer relationships.

• Experience in addressing customer inquiries via phone and providing solution-driven support.

• Adeptness in computer literacy, including confidence in using CRM systems and standard office applications.

• Strong organizational skills and meticulous attention to detail when managing customer information.

• Ability to articulate healthcare-related products, services, and processes in a clear and comprehensible manner.

• Desirable: Previous experience within the healthcare, care, insurance, or medical services sectors.

• Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad).

• Experience in a call center or customer advisory setting.

• Understanding of the German healthcare and care support system.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• Comprehensive health and wellness programs.