German Speaking Call Center Agent

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Handling inquiries and concerns from Vodafone Kabel Deutschland customers through inbound calls.

• Identifying potential sales opportunities during customer conversations.

• Responding efficiently and effectively to customer inquiries via inbound calls.

• Maintaining customer concerns and engagement while adhering to or exceeding agreed quality standards.

• Recognizing hidden customer requirements to deliver additional value.

• Identifying sales opportunities based on customer needs to provide extra benefits.

• Accurately fulfilling service agreements.

• Facilitating timely problem resolution through thorough, positive communication with 2nd and 3rd level support.

• Following agreed processes and procedures to resolve customer inquiries.

• Proposing potential process improvements when necessary.

• Balancing the interests of the company and customers effectively.

• Handling objections appropriately.

⛳️ Requirements

• Proficient in German customer service communication.

• Experience in managing customer inquiries through inbound calls.

• Ability to recognize potential or hidden customer requirements.

• Capability to identify sales opportunities based on customer needs.

• Adherence to agreed processes and procedures.

• Effective communication skills with 2nd and 3rd level support.

• Appropriate handling of objections.

• No technical background required.

🏝️ Benefits

• Work from home.

• Medical and dental coverage.

• Life insurance.

• Special telephone connection for employees.

• Ongoing training opportunities.

• Work with proven and trusted web technology.

• Entry into a technology-focused company.