German Speaking Back Office Gaming Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Oversee intricate back-office administrative responsibilities related to player accounts and gaming platforms.

• Deliver professional written communication in German to effectively address inquiries for the DACH gaming market.

• Uphold platform integrity by monitoring for fraudulent activities and ensuring compliance with esports fair-play regulations.

• Work collaboratively with cross-functional technical teams to troubleshoot and escalate platform-specific issues.

• Guarantee that all interactions uphold the premium brand standards of top-tier gaming partners.

• Engage in team briefings to remain informed about new game launches, tournament updates, and seasonal events.

• Keep comprehensive documentation and reporting for all resolved back-office tickets and account evaluations.

⛳️ Requirements

• Native or fluent in German (both spoken and written).

• Possession of a valid EU passport (mandatory).

• Proven enthusiasm for the Gaming & Esports industry.

• Prior experience in back-office administration, customer success, or gaming support.

• Strong digital skills and the ability to excel in a fast-paced, high-tech environment.

• Willingness to relocate to Sofia is required.

🏝️ Benefits

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (including flight, transfer, and hotel).

• Monthly Performance Bonus.

• Excellent career advancement opportunities within the global gaming sector.