Customer Support Officer, Japanese

This is a fully remote position, open to applicants in France.

📋 Description

• Assist clients with the opening, maintenance, and onboarding of trading accounts.

• Address customer inquiries through email, phone, and internal support channels.

• Conduct welcome calls and follow up with clients to ensure high customer satisfaction.

• Provide assistance regarding the company’s trading platforms, products, and services.

• Manage account-related, administrative, and back-office inquiries.

• Help clients resolve technical issues, including troubleshooting MetaTrader.

• Professionally handle customer complaints and ensure effective and timely resolutions.

• Collaborate with internal departments to efficiently resolve customer issues.

• Escalate complex or sensitive cases to the appropriate teams when necessary.

• Support selected marketing initiatives, including campaign translations and event coordination.

• Educate clients about product features and platform functionality.

• Identify opportunities to enhance customer experience and contribute ideas that foster business growth.

⛳️ Requirements

• Native or fluent in Japanese, both written and spoken.

• Proficient in English, with a minimum B2 level.

• Possess a university or college degree.

• Excellent communication and interpersonal abilities.

• Good proficiency in MS Office applications.

• Comfortable using CRM systems, email platforms, and various computer applications.

• Previous experience in customer support and/or working with CRM and support tools.

• Ability to work autonomously while being a collaborative team player.

• Strong problem-solving abilities and the capacity to remain composed under pressure.

• Capability to manage multiple tasks, meet deadlines, and maintain a high level of attention to detail.

🏝️ Benefits

• Competitive salary based on qualifications and experience.

• Fully remote working arrangement.

• Opportunity to join an international FX/CFD brokerage.

• Dynamic and multicultural work environment.

• Opportunities for professional development and career progression.

• Exposure to international clients, financial markets, and trading technologies.

• And many more benefits!