Customer Support – Ticket Support – Gaming

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Provide ticket-based customer support to gamers for a prominent gaming brand.

• Deliver outstanding customer service and resolve issues for customers promptly and effectively.

• Operate within project hours from 4:00 AM to 7:00 PM Pacific Time, Monday through Sunday.

• Be available during the mandatory time slot of 9:30 AM to 1:00 PM Pacific Time.

• Self-schedule 20 hours per week, ensuring 7 hours are allocated on Saturday and/or Sunday within the required time frame.

• Navigate complex customer inquiries and share valuable insights.

• Adhere to the company's escalation policy.

⛳️ Requirements

• Part-time commitment of 20 self-scheduled hours per week, including 7 weekend hours within the designated time slot.

• Experience in high-volume customer service.

• Proficient in English writing skills.

• Advanced typing capabilities, with a minimum speed of 40 words per minute.

• Familiarity with web-based research techniques.

• Experience in adhering to company escalation policies.

• A dedicated desktop or laptop computer operating on Windows 11 or newer.

• At least 16 GB of RAM is required.

• An Intel 13th Gen Intel Core or Intel Core Ultra processor, or AMD Ryzen 7000 or Ryzen 8000 Series processor, or newer.

• Dual monitor setup is necessary.

• Consistent high-speed internet connection with a minimum download speed of 40 Mbps.

• A high-quality headset equipped with a noise-canceling microphone.

• A quiet and distraction-free workspace suitable for handling customer calls.

• Willingness to install the required ModSquad security software and enable two-factor authentication on both computer and mobile device.

• Resident of Jamaica; applicants from California, Colorado, New York, and Washington are excluded from this advertisement.

🏝️ Benefits

• Flexible self-scheduling of 20 hours per week.

• Primarily remote work environment.

• Equal Opportunity Employer.