German Retention – Swiss Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture robust relationships with clients who speak German.

• Retain and reactivate current clients through consistent communication.

• Enhance client deposits, trading activities, and overall lifetime value.

• Comprehend client trading objectives and offer continuous account assistance.

• Advocate for new products, campaigns, and trading prospects.

• Address client concerns in a professional and effective manner.

• Keep precise CRM records and notes regarding clients.

• Collaborate with internal teams to guarantee an outstanding client experience.

• Meet personal and team key performance indicators (KPIs).

⛳️ Requirements

• Essential previous experience as a Retention Agent in the Forex, CFD, or Financial Trading sectors.

• Native or fluent proficiency in German, both spoken and written.

• Preferably experienced in dealing with Swiss clients.

• Strong skills in sales, negotiation, and relationship management.

• Demonstrated success in achieving or surpassing retention goals.

• Excellent communication skills and ability to close deals.

• Self-driven with the capability to work independently in a remote setting.

• Familiarity with CRM systems and trading platforms is a plus.

• Reliable internet connection and an appropriate home office setup.

🏝️ Benefits

• Fully remote position.

• Competitive base salary coupled with an appealing commission structure.

• An international and supportive team atmosphere.

• Opportunities for career advancement.

• Continuous training and professional growth.

• Incentives based on performance.