German Player Support Advocate

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries with the goal of achieving resolution on the first contact, ensuring that all communications are delivered with exceptional attention to detail, care, and professionalism.

• Addressing queries within our established response times and prioritizing customer communications to deliver solutions while maintaining confidentiality.

• Troubleshooting all technical issues raised by customers, especially through live chat, by conducting fault analysis and providing appropriate solutions to resolve customer problems. Although the majority of the role is focused on non-voice communications, you will receive training and be expected to communicate with customers via telephone (such as call backs).

• Effectively collaborating within a dynamic team environment, with both individual and shared team goals, ensuring that all customers receive the highest level of care and service.

• Upholding a world-class, dedicated service that emphasizes exceptional responses and outstanding quality.

• Collaborating with colleagues across the global customer community to identify trends in customer inquiries.

• While working remotely from anywhere in the world, candidates will generally adhere to UK hours and shift patterns.

⛳️ Requirements

• No prior experience is necessary. We will provide comprehensive training to set you up for success in this role.

• Proficiency in German and conversational English.

• Strong attention to detail coupled with excellent communication and computer skills.

• Self-driven, proactive, and capable of collaborating within a multilingual team.

• Logical and methodical thinker with effective problem-solving abilities.

• Patience, persistence, and high levels of concentration are essential.

• Experience in PC/console gaming is advantageous.

• Comfortable discussing technical issues related to gaming hardware.

• IT literacy, technological proficiency, or previous experience in Customer Service/Technical Support is beneficial (training will be provided).

• Ability to handle multiple tasks across chats, emails, and limited calls while maintaining accuracy.

• A passion for assisting others and delivering an exceptional customer experience.

🏝️ Benefits

• You will be part of the leading global provider of specialized services to the gaming industry, receiving full training and the opportunity to work on some of the most prestigious game titles, projects, and technologies globally.

• Competitive salary, vacation time, regular team competitions with fantastic prizes, and participation in an extensive social calendar. Our environments foster collaborative teamwork with individuals from diverse nationalities and languages.

• A supportive community that embraces inclusivity for LGBTQ+ individuals, as well as all ages, ethnicities, religions, and disabilities. We care about our employees' wellbeing and offer a dedicated wellbeing program. We empower our workforce and provide regular opportunities for career advancement to ensure our employees thrive.

• Flexible remote/homeworking options with adaptable schedules, a fun atmosphere, and a relaxed culture, along with the chance to work alongside leading technology and creative professionals worldwide.

• Learn while you work and be part of an initiative that is transforming the gaming industry for the better.

• Engage with a global, multilingual workforce with excellent training, promotion, and career progression opportunities.