German Operations Support Associate – Voice, Non-Voice

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Manage both inbound and outbound calls from customers who speak German.

• Address customer inquiries and deliver precise information.

• Provide outstanding customer service while upholding quality standards.

• Refer complex cases to the appropriate teams as necessary.

• Respond to customer questions via email, chat, and ticketing systems.

• Accurately process requests and update customer records.

• Record customer interactions and resolutions of cases.

• Achieve service level agreements (SLAs) and quality objectives.

• Adhere to established processes, policies, and compliance standards.

• Collaborate with internal teams to address customer concerns.

• Contribute to continuous improvement efforts and operational excellence.

• Fulfill productivity, quality, and customer satisfaction KPIs.

⛳️ Requirements

• A bachelor's degree is preferred.

• Recent graduates are encouraged to apply.

• 0–1 year of experience in customer service, operations, or BPO settings is advantageous.

• Excellent communication and problem-solving abilities.

• Capability to thrive in a fast-paced, multicultural setting.

• **Language Requirements**

• **Mandatory**

- **German Language Proficiency: Minimum B2 Level (CEFR).**

- Strong verbal and written communication skills in German.

• **Technical Skills**

- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

- Good typing and written communication skills.

- Experience with CRM or ticketing systems is a plus.

- High attention to detail and accuracy.

🏝️ Benefits

• Opportunities for professional training and development.

• Career advancement within a global organization.

• Exposure to international clients and business settings.

• A workplace culture that is inclusive, diverse, and collaborative.