German Customer Service Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee incoming customer inquiries related to contract terminations.

• Provide guidance to customers on services and promotions to enhance or retain their subscription value.

• Promote and sell additional products and services.

• Maintain a high standard of customer satisfaction and loyalty.

• Achieve established quality and performance metrics.

⛳️ Requirements

• Proficiency in German (essential) along with a good command of English.

• Prior experience in a call center is preferred but not essential.

• Excellent customer service and communication abilities.

• Ability to remain resilient, adaptable, and perform well under pressure.

• Detail-oriented, dependable, and punctual.

• Basic computer skills are required.

• Completed technical training or equivalent professional experience is preferred.

🏝️ Benefits

• Basic Salary: EUR 920.00 gross/month

• Performance Bonus (up to): EUR 360.00/month

• Language Allowance (German + English): EUR 500.00/month

• Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month

• Assiduity Allowance: EUR 110.00/month

• Flex Work Allowance: EUR 60.00/month