Gerente de Renovaciones, Software/ Tecnología

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Supervise and motivate call advisors to ensure they meet renewal objectives.

• Develop and implement effective strategies for client renewals, based on data analysis and customer feedback.

• Ensure the quality of interactions between managers and clients by evaluating calls and providing feedback.

• Collaborate with the onboarding team to guarantee customer retention.

• Handle complex issues that managers cannot resolve and identify effective solutions.

• Implement training and development programs to enhance advisors' skills.

• Manage cohorts that present opportunities for renewals.

• Present findings and recommendations to senior management.

⛳️ Requirements

• You are a student or professional in fields such as Engineering, Business Administration, Economics, or related areas.

• You have at least 5 years of experience in renewals, collections, portfolio management, or commercial roles, with a minimum of 1 year in a leadership position.

• You possess skills in leadership, strategic thinking, information analysis, decision-making, negotiation, and assertive communication.

• You have an intermediate level of proficiency in Excel.

🏝️ Benefits

• 100% remote work modality from anywhere in Colombia.

• Direct indefinite-term contract with the company, along with additional benefits.

• A Benefits, Wellbeing, and Balance plan that integrates our lives inside and outside the company, creating happiness experiences for employees and their families.

• Interest and support for your continuous learning, as well as professional and personal growth.

• An inclusive and diverse work environment.