Genesys Cloud CX Engineer – Consultant

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, configure, and implement solutions within Genesys Cloud CX, encompassing contact flows, integrations, and platform functionalities.

• Lead sessions for requirements gathering and discovery with client stakeholders to pinpoint needs and define solutions.

• Develop and enhance IVR/IVA solutions, incorporating AI and speech-enabled features.

• Convert business requirements into technical designs and execute them within the platform.

• Collaborate with client teams to troubleshoot issues, optimize workflows, and enhance user experience.

• Conduct client meetings, communicate project progress, and simplify technical concepts for better understanding.

• Work together with cross-functional teams to ensure solutions are scalable and maintainable.

⛳️ Requirements

• 3–5+ years of hands-on experience with Genesys Cloud CX (mandatory – should be central to your experience).

• Proven expertise in building and configuring solutions directly within Genesys Cloud CX (not merely supporting or administering).

• Experience with IVR/IVA, particularly in AI-driven or speech-enabled solutions.

• Strong capability to gather requirements and engage directly with clients/stakeholders.

• Demonstrated skill in balancing technical execution with effective client-facing communication.

• Comfortable leading meetings, posing the right questions, and converting needs into actionable steps.

• U.S. Citizenship or authorization to work in the U.S. without sponsorship is required.

• Capability to pass a federal background check.

🏝️ Benefits

• Up to 20% travel to Buffalo, NY.