General Manager – Director of Clinical Operations, Psychiatry

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clinical leaders in a dyad leadership model to implement policies, programs, and procedures that meet objectives related to quality, growth, efficiency, and experience.

• Manage clinical change to ensure consistent service delivery by introducing new processes and enhancing the adoption of new technology features.

• Take ownership of business unit P&L, maintaining current performance with existing data tools and process playbooks while striving for higher targets as the company innovates.

• Enhance clinical operations by employing a structured, data-driven methodology to address longstanding issues in innovative ways (e.g., patient matching & scheduling, late cancellation and no-show policies, care plan adherence, clinical documentation flows, etc.).

• Collaborate with central operations, working closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide implementation.

• Assist in commercialization efforts by partnering with Strategic Operations and Marketing to engage referral partners and specialty patient populations.

• Foster an organizational culture by leading through example, promoting empathy, service, collaboration, accountability, and inclusivity.

⛳️ Requirements

• 5-10 years of operational experience, delivering results across various business sectors and/or within high-growth healthcare organizations.

• Bachelor’s degree is required; a Master of Business Administration or Healthcare Management is preferred.

• Experience in banking or consulting, with a strong analytical skill set and the ability to implement operational strategies while measuring impact impartially.

• Outstanding presentation and communication abilities, capable of motivating and inspiring diverse audiences, including both clinical and non-clinical stakeholders.

• Openness to occasional travel for in-office work, conferences, and regional events.

• A passion for mental health care delivery and a commitment to using your skills to support clinicians in a dynamic environment.

🏝️ Benefits

• Medical, dental, and vision coverage effective from day one of employment.

• 401K plan with matching contributions.

• Generous paid time off (PTO) along with paid holidays.

• Paid parental leave.

• Opportunities for career growth: enhance your skills and develop new ones with our Learning team as Talkiatry continues to expand.

• Our commitment to care: we are a mental health company prioritizing the well-being of our team.