General Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the weekly operational rhythm: sales pipeline, customer health, delivery, staffing, cash flow, receivables, priorities, and obstacles.

• Take responsibility for revenue, retention, gross margin, customer satisfaction, and fundamental P&L performance.

• Engage with customers to comprehend their purchasing motivations, retention factors, frustrations, and potential for growth.

• Streamline the sales process: lead tracking, follow-ups, pricing strategies, proposals, close rates, renewals, referrals, and account expansions.

• Directly manage the team by establishing clear expectations, coaching, hiring as needed, and making difficult personnel decisions when necessary.

• Outline the company's essential workflows from lead generation to cash collection: how work is received, assigned, delivered, how customers are billed, and identify breaking points.

• Discover initial practical AI/process enhancements, such as call summaries, customer follow-ups, quote generation, document processing, CRM maintenance, reporting, scheduling, collections, internal knowledge retrieval, or repetitive administrative tasks.

• Implement straightforward tools and workflows that employees find beneficial and easy to use.

• Develop dashboards and weekly reports that illustrate business activity without relying on founder intuition.

• Collaborate with Aviara on budgeting, hiring, pricing adjustments, tuck-in opportunities, and the initial 100-day operational strategy.

• Foster trust with the team, founder/seller, customers, and key local stakeholders.

• Gain insights into the business by actively participating in work rather than merely reviewing reports.

• Create a straightforward operational diagnostic: revenue drivers, customer segments, team strengths/weaknesses, margin leaks, process bottlenecks, cash flow challenges, and AI/process opportunities.

• Set up a weekly business review alongside a concise list of measurable priorities.

• Rapidly address a few obvious issues without compromising the organizational culture.

⛳️ Requirements

• 3-8 years of experience in operations, sales leadership, business operations, startups, consulting, private equity portfolio management, search funds, local services, or entrepreneurship.

• Proven track record of owning outcomes rather than merely advising on them.

• Strong commercial instincts; you are proactive in selling, following up, engaging with customers, and requesting payments.

• Comfortable managing people directly and holding the team to high standards.

• Basic financial literacy: revenue, gross margin, EBITDA, cash flow, receivables, pricing, utilization, headcount, and working capital.

• Proficient in both Spanish and English for roles in Argentina and Latin America.

• High agency and low ego; you are willing to tackle challenging tasks yourself before delegating.

• Comfortable employing AI tools practically to minimize administrative workloads, enhance follow-ups, and streamline business operations.

🏝️ Benefits

• Flexible work arrangements