General Clerk II

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Deliver knowledgeable written replies to inquiries regarding Federal Student Loans (FSA) in a polite and professional manner.

• Provide assistance with incoming calls related to FSA Loan Servicing during periods of high call volume.

• Offer administrative support to project and operations management teams.

• Execute repetitive clerical tasks and responsibilities that require a general understanding and application of various methods and procedures.

• Enter customer and account information by inputting textual and numerical data from source documents.

• Compile, verify the accuracy of, and organize information based on established priorities.

⛳️ Requirements

• A high school diploma or GED is required.

• A minimum of one (1) year of experience in customer service, administrative roles, or call centers is necessary.

• Candidates must reside in the U.S.

• U.S. Citizenship is required.

• Ability to pass a criminal background check is mandatory.

• Applicants must not be delinquent or in default on any federal student loans.

• Proficiency in writing with correct grammar and punctuation is essential.

• Typing speed of at least 23 words per minute is required.

• Capability to work independently as well as part of a team is necessary.

• Excellent interpersonal skills and the ability to manage multiple tasks simultaneously are required.

• Proficiency in navigating Microsoft Excel spreadsheets is essential.

🏝️ Benefits

• 11 Paid Holidays

• 401(k)

• 401(k) matching

• AD&D insurance

• Dental insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid sick time

• Paid time off

• Paid training

• Referral program

• Vision insurance