GDS Systems Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement comprehensive training programs for team members, concentrating on GDS platforms and Travel Management Company (TMC) practices.

• Design training materials, documentation, and presentations for GDS systems, specifically Worldspan and Travelport+.

• Ensure that training aligns with key performance indicators (KPIs) and other essential objectives for effective learning and development.

• Collaborate closely with cross-functional teams to enhance efficiency and optimize training processes.

• Evaluate, monitor, and report on the effectiveness of training, making adjustments as necessary to achieve team and organizational goals.

• Conduct training sessions, including both live (in-person and virtual) and e-learning formats, to boost team performance.

• Proactively assess training needs based on performance metrics and provide appropriate solutions.

• Stay updated on industry trends, advancements in GDS, and best practices in travel management to enhance training programs continuously.

• Develop engaging and dynamic training content and presentations.

• Track and report on training outcomes and learner performance, offering coaching and support as required.

• Work in collaboration with other trainers, managers, and stakeholders to maintain the quality and consistency of training programs and services.

• Act as a backup Consultant for other accounts and clients as assigned.

• Must be open to remote work from a designated home office, with occasional travel to training locations.

⛳️ Requirements

• High School Diploma or GED.

• 2-3 years of experience in training and development within the travel sector.

• Exceptional communication and presentation skills with both technical and non-technical users across various organizational levels.

• Prior experience in training, ideally within the travel industry or related to GDS systems.

• Proficient in using and instructing others on various GDS systems, including Worldspan, Travelport+, Sabre, Galileo, or Amadeus.

• Strong knowledge of team travel processes, particularly relating to Travel Management Company (TMC) operations.

• Comprehensive understanding of training KPIs and deliverables.

• Demonstrated ability to work collaboratively with cross-functional teams to enhance training effectiveness and throughput.

• Experience in designing and delivering end-to-end process training in a travel-focused environment.

• Strong communication, presentation, and interpersonal abilities.

• Capability to work independently and manage multiple training initiatives concurrently.

• Expertise in learning management systems (LMS) and e-learning platforms.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• Medical, dental, vision, life, and disability benefits.

• Optional benefit programs (critical illness, hospital, and accident coverage).

• Health savings and flexible spending accounts.

• Retirement 401K plan.

• Paid leave programs.

• Opportunities for professional development.

• Performance and recognition programs.