Fundraising Data Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement data synchronization and ETL processes between the primary CRM and external revenue channels, ensuring data accuracy and consistency.

• Create, maintain, and generate reports and data extracts for the finance, development, and marketing departments.

• Assist with reconciliation, campaign analysis, and the creation of lists.

• Act as the primary contact for data inquiries from the advancement team and channel leaders.

• Offer initial technical troubleshooting and resolution for issues related to data integrity, system errors, and integration failures across donor systems.

• Manage duplicate merges, routine data updates, and address basic system inquiries.

• Configure batch data into Salesforce when integration is not feasible or disaggregate third-party data flows as necessary.

• Administer and set up donor-facing technology platforms and internal CRM configurations in collaboration with development and technology teams.

• Collaborate closely with revenue teams, marketing, and content on systems support.

• Keep documentation updated regarding data flows, system integrations, reporting procedures, and data quality standards.

• Work effectively with team members and stakeholders.

⛳️ Requirements

• Candidates and employees must have authorization to work for any employer in the United States.

• The Trevor Project will not provide sponsorship for an employment or work visa for this position.

• Expertise in administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).

• Experience with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation.

• Familiarity with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect diverse systems.

• Excellent verbal and written communication skills in English.

• Proven planning and problem-solving abilities, including multitasking and performing well under tight deadlines.

• Strong attention to detail and a focus on accuracy.

• Dedication to promoting and sustaining an inclusive environment.

🏝️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs.

• Mental health resources, offering access to virtual care and a variety of in-network and out-of-network options for support.

• 403(b) retirement plan with a 3% employer match, vesting over three years.

• Generous paid time off and company holidays to rest and recharge.

• Employee Assistance Program (EAP) providing confidential emotional support, work-life solutions, financial and legal guidance, and online resources.

• Flexibility to work remotely from anywhere in the continental U.S., Alaska, or Hawaii.

• Technology provided for work purposes.

• Reimbursement for home office setup.

• Monthly internet reimbursement.

• This is a union position represented by the Communications Workers of America (CWA).