Full-stack Engineer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Design, develop, and maintain software solutions utilizing Node.js, Nest.js, and React.js, emphasizing AI-driven features throughout the platform.

• Create and enhance AI capabilities such as LLM-powered functionalities for intelligent automation, summarization, classification, and decision support within CCaaS workflows.

• Implement agentic workflows through tools like MCP, function calling, and multi-step reasoning pipelines.

• Integrate real-time AI with voice and digital channels (including transcription, sentiment analysis, and intent detection).

• Develop embedding and retrieval systems for RAG-based features and knowledge-enhanced experiences.

• Execute and promote event-driven architectures using Kafka to facilitate asynchronous AI processing pipelines.

• Lead small to medium technical projects from inception to completion — encompassing scoping, technical design, delivery, and retrospective evaluation.

• Manage technical and product trade-offs by collaborating closely with Product and Design teams to challenge scope, suggest alternatives, and achieve pragmatic solutions while maintaining a focus on outcomes.

• Collaborate effectively with contractors — onboarding, aligning, and ensuring quality standards across diverse teams.

• Mentor engineers and elevate the technical standards through code reviews, design discussions, and knowledge sharing.

• Clarify ambiguous business requirements into definitive technical direction — ensuring stakeholder alignment throughout the process.

• Maintain precise technical documentation and actively contribute to engineering standards.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related discipline.

• 5-6 years of experience in software development with Node.js, TypeScript (and/or Nest.js), and React.js.

• Practical experience in integrating LLMs or AI services into production systems (OpenAI, Anthropic, Azure OpenAI, or similar).

• Strong grasp of event-driven and loosely coupled architectures.

• Familiarity with prompt engineering, RAG patterns, function calling, and agentic architectures.

• Experience with Apache Kafka, Postgres, Docker, and Kubernetes.

• Proficient in Git, Linux, and Agile methodologies.

• Strong analytical and practical mindset — capable of identifying issues, forming opinions, and taking action.

• Exceptional communication skills — able to engage with engineers, PMs, and stakeholders while maintaining precision and clarity.

• Outcome-focused — prioritizing impact over mere output.

• Ability to discern when to reduce scope and when to intensify efforts.

• A proactive attitude with a proven record of achieving results in ambiguous or constrained environments.

• Experience collaborating with remote and distributed teams (fluent English required).

🏝️ Benefits

• Grow Your Career

• Enjoy Flexibility

• Community & Culture

• Make an Impact