Fulfillment Specialist – UA Private Entrepreneur

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee dashboards across various platforms to effectively manage and fulfill corporate end-users' requests.

• Accurately process customer orders within agreed SLAs, adhering to established procedures.

• Engage with clients and internal teams in English (Monday–Friday, 11:00–20:00 Kyiv Time).

• Collaborate across different functions, including Operations, Implementation, and Client Support teams.

• Use internal software systems to thoroughly document all support activities.

• Detect errors and discrepancies, promptly resolve issues, and escalate when necessary.

• Keep informed about current mobility technologies, internal processes, and client needs.

• Participate in initiatives aimed at process improvement.

⛳️ Requirements

• Minimum of 2 years of experience in high-volume order processing, data entry, or operations.

• English proficiency at Upper-Intermediate level or above: you can confidently communicate in writing and verbally with clients and colleagues.

• Strong organizational skills accompanied by a keen attention to detail.

• Capability to multitask efficiently across various screens and systems.

• Excellent time management and prioritization abilities.

• Proficient in Microsoft Office and similar applications.

• Ability to clearly capture and document processes.

• Strong analytical skills — skilled at identifying errors and extracting insights from data.

• Problem-solving attitude with the agility to resolve issues swiftly.

• Outstanding interpersonal and communication skills.

• Nice to have: experience in customer support and English-language communication with clients.

• Nice to have: familiarity with ServiceNow.

• Nice to have: background in mobility/telecom — training will be provided.

🏝️ Benefits

• Medical insurance — available after successful completion of the probationary period.

• Equipment — we provide everything you need for a comfortable work-from-home setup.

• Full FOP administration — we take care of all administrative tasks related to your business entity.

• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly.

• Annual salary review — based on performance evaluation results.

• Parental leave — we support you through every stage of life.

• Comfortable remote working environment — we prioritize your day-to-day work experience.