Fulfillment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide updates on order and return statuses to customers and internal teams through email, phone, and in-person communication.

• Manage incoming orders by verifying the accuracy of purchase order details and coordinating with our warehouses to ensure prompt dispatch.

• Handle returns from customers and warehouses, including receiving, categorizing, and starting the refurbishment process.

• Collaborate with the wider operations team (Global Operations, Supply Chain) to assist with inbound and outbound shipments, escalations, and exceptions.

• Partner with the Finance department to address various returns and order-related issues.

• Undertake additional projects and tasks to bolster Verkada operations.

• Oversee the LTL Workflow by independently scheduling freight carriers, managing intricate logistics, and mastering essential documentation such as BOLs and SLIs.

• Ensure daily shipping deadlines are met by proactively adjusting priorities as needed.

• Adhere to team PTO blackout periods, specifically during the last 3 days of the month and the last 7 calendar days before the end of the quarter.

⛳️ Requirements

• A minimum of 2 years of experience in a call center environment.

• At least 2 years of logistics coordination experience, with a strong focus on domestic LTL/freight scheduling and documentation (BOLs).

• Experience in email management and order entry within a high-volume setting.

• Proficient in both written and verbal communication (email and phone), with a solid understanding of email etiquette.

• Demonstrated ability to complete tasks and projects independently with minimal supervision, showcasing self-discipline, self-motivation, and effective time management skills.

• Strong attention to detail, comfortable in a fast-paced startup environment, and a collaborative team player with a positive demeanor.

• Ability to pass a customer service assessment.

• Familiarity with NetSuite and Salesforce is advantageous but not mandatory.

• Experience with international shipping and Tax/VAT overrides is a plus but not required.

• A Bachelor's Degree is preferred.

• Must reside in the MST, CST, or EST time zones.

• Proven capability to manage a daily workload with 90% autonomy, proactively offering solutions instead of merely identifying problems.

• Ability to maintain a baseline level of speed and accuracy even as tasks become more complex.

• Comfortable navigating technology stacks (ERP, WMS, or logistics platforms) and addressing digital/physical data discrepancies.

🏝️ Benefits

• Healthcare programs tailored to meet personal health and financial needs, with premiums fully covered for employees under at least one plan and 80% for family premiums across all plans.

• Comprehensive nationwide medical, vision, and dental coverage.

• Health Savings Account (HSA) with annual employer contributions, along with a Flexible Spending Account (FSA) offering tax-saving options.

• Increased mental health support.

• Paid parental leave policy and fertility benefits.

• Paid time off to relax and recharge, including firmwide holidays, extended holidays, flexible PTO, and personal sick time.

• Professional development stipend.

• Wellness and fitness benefits.