Fulfillment and Accreditation Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee comprehensive accreditation and fulfillment processes for more than 20 MotoGP events each year.

• Administer credentialing procedures for staff, guests, vendors, media, hospitality clients, partners, and stakeholders.

• Take ownership of timelines, submissions, approvals, audits, reporting, and distribution schedules.

• Direct accreditation systems, credential printing technologies, and associated platforms.

• Execute the development of software, workflows, templates, standard operating procedures (SOPs), training materials, reporting, and documentation.

• Collaborate with circuits, promoters, governing bodies, and security teams to ensure compliance with accreditation requirements.

• Oversee physical fulfillment tasks including inventory management, quality control, shipping, distribution, package assembly, credential preparation, guest packages, and working credentials.

• Work in conjunction with creative and production teams on the design of credentials, signage, and print materials.

• Supervise the production of credentials, including badge printing, hardware management, access verification, data accuracy, scanners, and the setup of accreditation centers.

• Maintain schedules, timelines, staffing plans, operational documents, inventory records, and distribution trackers.

• Collaborate with Guest Communications, Guest Services, Operations, Commercial, Hospitality, Marketing, Partnerships, Security, and Event Delivery teams.

• Direct the setup, operations, and dismantling of accreditation centers at MotoGP events worldwide.

• Manage on-site credential printing, distribution, troubleshooting, check-in, and access resolution.

• Ensure the functionality of materials, hardware, printers, scanners, and supplies.

• Deliver exceptional service to VIP guests, partners, media, teams, staff, and stakeholders.

• Manage vendors, support broader event operations, and address issues in real-time.

• Ensure adherence to data security, privacy, and operational policies.

• Lead event staff, temporary labor, and vendors through training, coaching, reporting, debriefs, and continuous improvement.

⛳️ Requirements

• Minimum of 5 years' experience in accreditation, credentialing, ticketing, fulfillment, or event operations.

• At least 3 years' experience managing full-time, part-time, temporary, or contract personnel.

• Proven experience with accreditation systems, credential printing software, access workflows, and physical fulfillment is required.

• Demonstrated experience in implementing credential printing and accreditation platforms is essential.

• Strong knowledge of ticketing, inventory management, fulfillment logistics, and distribution processes.

• Background in coordinating with venues, circuits, promoters, governing bodies, vendors, and internal teams is necessary.

• Experience in motorsport, new event launches, venue onboarding, or temporary event infrastructure is preferred.

• A Bachelor’s degree in Event Management, Hospitality, Business, Operations, or a related field is preferred.

• Advanced skills in Excel, project management software, ticketing systems, and accreditation platforms are required.

• Proficiency in both Spanish and English is mandatory; Italian is highly desirable.

• A current and ongoing right to work in Spain is required.

🏝️ Benefits

• Flexibility to work long hours, evenings, weekends, and engage in international travel up to 30%.

• Extensive walking and standing for periods exceeding 12 hours while on-site.