Front Desk / Guest Experience Associate, Open to Fresh Grads

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the guest experience from the initial inquiry through to checkout, serving as a 'Digital Concierge'

• Manage incoming calls (via VoIP) and messages (from platforms such as Airbnb, Vrbo, Booking.com)

• Promptly address and resolve guest concerns (for instance, issues with smart locks or Wi-Fi)

• Serve as the main point of communication between guests and our cleaning/maintenance teams

• Assist with changes to reservations and follow up with guests to ensure 5-star ratings.

⛳️ Requirements

• Recent graduate OR 1 to 5 years of experience in Guest Services, Front Desk, BPO customer service, upscale dining, OR the Healthcare/Medical sector

• Must have a neutral English accent for phone interactions and near-native written English for messaging

• Highly adaptable and technologically proficient

• Dependable: disciplined, proactive, and capable of working from home effectively without close supervision

• Technical Requirements: A reliable Fiber internet connection (minimum 25 Mbps upload/download) along with a backup connection plan

• A functioning PC/Laptop that can manage VoIP calls and a noise-canceling headset

• A dedicated, quiet workspace at home.

🏝️ Benefits

• 10 days of Paid Time Off (PTO) annually to relax and rejuvenate

• Comprehensive training provided

• Stable career opportunities and growth potential

• Supportive team environment