French Sales Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming and outgoing calls with customers who speak French.

• Retain clients contemplating service cancellations or changes.

• Assess customer needs and suggest appropriate products, upgrades, and promotional offers.

• Advocate for additional services and explore cross-selling possibilities.

• Negotiate customized solutions to enhance customer satisfaction and loyalty.

• Foster robust customer relationships through a consultative sales methodology.

• Achieve and surpass retention, sales, and quality benchmarks.

• Guarantee an outstanding customer experience in each interaction.

⛳️ Requirements

• Proficient in both French and English (C1/C2 level).

• Prior experience in sales, customer retention, customer service, telesales, or contact centers is highly regarded.

• Excellent communication, negotiation, and persuasion abilities.

• Goal-oriented and focused on achieving results.

• Capable of thriving in a fast-paced setting.

• Customer-centric approach with strong problem-solving capabilities.

• Comfortable working with KPIs and performance metrics.

🏝️ Benefits

• Work remotely from within Portugal.

• Permanent employment contract following a 6-month period.

• Access to private health insurance.

• Paid training starting from day one.

• Experience an international and multicultural workplace.

• Opportunities for career advancement within a leading telecommunications initiative.