French Associate Contract Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Identify potential health risks for customers within your installed base, focusing on usage, adoption, and friction points throughout the customer journey.

• Manage the renewal lifecycle from the early identification of risks to the execution of contracts, ensuring clarity, precision, and promptness.

• Lead discussions related to renewals and commercial matters, including negotiations and documentation of results.

• Interact with customers via email, phone, and virtual meetings, employing clear and outcome-oriented communication.

• Assist customers in understanding how their use of HubSpot, configurations, and contract terms align with their business objectives.

• Diagnose customer issues and offer structured, actionable recommendations to enhance adoption and value realization.

• Collaborate with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate problems and ensure resolution follow-up.

• Utilize HubSpot tools, systems, and AI-powered workflows to efficiently manage a high-volume portfolio.

• Keep accurate records of customer health signals, engagement history, and renewal readiness data within HubSpot systems.

⛳️ Requirements

• Proficiency in both English and French.

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS position.

• Comfort in leading customer discussions on renewals, negotiations, or complex subjects.

• Ability to assess customer goals and challenges, providing clear and structured recommendations.

• Excellent written and verbal communication skills, particularly in discussions related to renewals and contracts.

• Capability to manage numerous customer interactions in a high-volume, fast-paced setting.

• Comfort in interpreting usage, adoption, and customer health metrics to prioritize effectively.

• Quick learner of software, with the ability to coach customers towards successful product adoption.

• Previous experience in managing renewals or commercial discussions (preferred).

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible working arrangements.

• Opportunities for professional development.

• Bonuses.

• Stock options.

• Equipment allowances.

• Wellness programs.