Freight Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the Freight Desk and supervise Freight Specialists.

• Administer vacation and holiday schedules on a monthly basis.

• Manage phone and ticket inquiries through Zendesk.

• Address escalated customer and field-related issues.

• Establish standard operating procedures and develop training programs.

• Organize and coordinate employee skills enhancement and career development.

• Conduct performance evaluations for employees.

• Adhere to the work schedule from 7 AM to 4 PM PST.

⛳️ Requirements

• Outstanding communication abilities.

• Proactive attitude with a keen eye for detail.

• Comfortable working in a fast-paced, results-driven environment.

• Friendly and approachable customer service demeanor.

• Strong planning, organization, and time management skills.

• Willingness to embrace new methods, procedures, and techniques.

• Capacity to create opportunities and reduce potential challenges by anticipating and preparing in advance.

• Ability to foster teamwork and encourage collaboration among team members.

• Sound judgment to make informed decisions after thoroughly considering available options.

• Strong analytical skills for problem-solving.

• Recognized as an expert for providing support to other Freight Specialists.

• Dedication to achieving set goals.

• Responsibility for the team’s performance by establishing clear objectives, monitoring progress, providing feedback, and addressing performance issues as they arise.

• Ensure the missed pickup percentage remains below 5% of total shipment volume.

• Maintain an average first response time of under 15 minutes for the team.

• Achieve an average resolution time of 4 hours for the team.

• High school diploma or equivalent experience required.

• A 4-year degree is preferred.

• 3 to 6 years of relevant experience is necessary.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional growth and development.

• Flexible work hours and remote work options.

• Supportive and inclusive company culture.