Freelancer, Korean Player Support Agent

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Delivering customer support and resolving technical issues through email, chat, social media, and various online platforms.

• Capable of managing multiple simultaneous chats and emails, as well as outbound call interactions, while effectively addressing frequent interruptions from emails, social media engagements, and other online channels.

• Diagnosing, correcting, and providing guidance on technical problems related to customers' computers, mobile applications, and video game consoles.

• Recognizing patterns in customer issues and offering clear feedback and insights to team members based on independent testing.

• Escalating urgent issues to the client or supervisor in real time.

• Translating between Korean and English, and vice versa.

• Drafting reports and minutes in Korean and/or English.

⛳️ Requirements

• Fluent in English and Korean (native proficiency).

• Willingness to work on weekends and public holidays according to a fixed schedule.

• Excellent written and verbal communication skills in both English and Korean for effective liaison with Korean-speaking colleagues.

• Ability to provide outstanding customer service by utilizing strong soft skills.

• Understanding of gaming from a player's perspective, along with the ability to offer detailed gaming and PC/console troubleshooting support.

• Capability to analyze and solve information accurately while adhering to guidelines and maintaining appropriate speed.

• A collaborative team player.

• Preference will be given to candidates with a strong interest in gaming, although we also welcome recent graduates or those without prior customer service and gaming experience.

🏝️ Benefits

• Opportunities for advancement.

• Casual work environment (e.g., T-shirts).

• Medical benefits.

• Regular working hours, Monday to Friday.

• One-year contract.