Freelance Product Owner – deutschsprachig

This is a fully remote position, open to applicants in Germany.

📋 Description

• SLA and support management: Leading projects for existing SLA mandates across the B-works customer portfolio.

• Prioritization and coordination of support requests, bug tickets, and change requests.

• Ensuring agreed response times: Priority 1 (critical) within 4 hours, Priority 2 (high) within 2 working days, Priority 3 (medium) within 5 working days (Mon-Fri, 09:00-17:00, on working days).

• Proactive budget monitoring and transparent reporting.

• Product ownership and backlog management: Creating and maintaining user stories, bugs, and acceptance criteria in Jira.

• Sprint planning and task prioritization with the development team.

• Planning and conducting innovation workshops to identify valuable features.

• Supporting CMS upgrades, technical migrations, and AI integrations.

• Stakeholder management: Primary contact for end customers in daily operations.

• Regular status meetings and reporting.

• Expectation management and handling change requests.

• Coordination between customer and development teams.

• Team coordination: Managing the development team in accordance with SLA obligations.

• Coordination with the Key Account Manager.

• Quality assurance and test coordination.

• Time tracking and billing.

⛳️ Requirements

• Essential: Native-level proficiency in German.

• Fluent in English, both written and spoken.

• At least 5 years of PM/PO experience in a digital agency or a comparable environment.

• Experience with CMS web projects (Drupal or similar).

• Competence in Agile/Scrum methodologies.

• Proven reliability and accountability across multiple mandates.

• Technical expertise: User stories, bugs, and acceptance criteria following best practices.

• Tools: Jira, Confluence, Miro.

• Understanding of technical web projects and terminology (including CMS, APIs, hosting, accessibility).

• Budget-conscious work within defined hour limits.

• Personal attributes: Reliability as a core trait, adherence to response times, proactive communication, and being predictable for customers and the team.

• Long-term commitment orientation - viewing mandates as multi-year partnerships rather than short-term contracts.

• Confident communication with C-level clients.

• Hands-on mentality, proactive and solution-oriented.

• Resilience in handling competing priorities.

• Advantageous: Specific experience with Drupal.

• Very good understanding of Swiss German.

• Experience in the healthcare sector, ideally with cantonal hospitals or similar public institutions.

• Knowledge of accessibility (WCAG AA) and data protection (nDSG/DSG).

• Experience with innovation workshops or discovery formats.

• Experience with project takeovers from other agencies or teams.

🏝️ Benefits

• Guaranteed retainer volume as a stable foundation, with optional additional project work.

• First consideration for all new PO mandates in the B-works portfolio, without new tenders.

• Growth potential: SLA extensions, feature packages, and new projects gradually increase workload.

• Aiming for collaboration over 3 years with annual contract renewal.

• Professional, experienced Drupal and AI development team.

• Innovation workshops, actively shaping the product strategy.

• Remote work with physical presence meetings as agreed.

• Direct communication without intermediaries.