Fraud Strategy Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assess fraud vectors across SquareTrade's platform, encompassing both first-party and third-party fraud types, to formulate strategies that identify malicious actors and enhance user experience.

• Create and sustain metrics and KPIs that evaluate risk mitigation strategies, while effectively communicating progress to key stakeholders and leadership.

• Take ownership of the fraud rule lifecycle for designated areas, including identifying opportunities, developing business cases, designing strategies, testing, deployment, monitoring, and continuous optimization.

• Review existing rules and controls for overlap, effectiveness, operational impact, and potential to streamline or reinforce coverage.

• Collaborate with Fraud Operations to ensure alignment on policies, procedures, and investigative practices, while addressing operational challenges.

• Contribute to cross-functional initiatives that support fraud prevention and business expansion, balancing customer experience with operational efficiency.

• Persuade stakeholders throughout the organization to prioritize and enact fraud mitigation strategies that reconcile risk reduction, operational efficiency, and customer experience.

• Leverage extensive complex data with data-driven analytical techniques to observe customer behaviors, identify trends in fraudulent activities, and develop strategies to reduce risk and enhance customer experience.

• Actively seek new opportunities and strategies to fortify controls, processes, and systems.

• Collaborate with internal teams and third parties to track risk trends, apply industry best practices, and ensure adherence to compliance and regulatory obligations.

⛳️ Requirements

• Proven ability to independently recognize issues, formulate hypotheses, and implement high-impact solutions with minimal guidance.

• Exceptional prioritization skills, capable of managing competing demands, navigating ambiguity, and making sound trade-off decisions aligned with business goals.

• Established experience influencing cross-functional teams to adopt risk strategies, process modifications, or product enhancements.

• 3-5 years of experience in formulating risk rules, strategies, policies, and procedures that guide user behavior, utilizing both internal and third-party capabilities, managing them end-to-end.

• Strong analytical and problem-solving abilities, with experience in using SQL, Python, R, SAS, or similar tools to assess strategy performance and discover opportunities.

• Demonstrated capability to effectively engage with senior leaders and executives to present complex findings and outline progress, plans, and opportunities for resolution.

• Experience in managing fraud prevention rule systems, device profiling, customer verification, and document verification technologies.

🏝️ Benefits

• Medical, dental, and vision coverage with network flexibility and the option to contribute to a savings account (HSA or FSA).

• Up to 4% company match in 401(k) and contributions to your company-sponsored pension plan.

• $75/month budget to prioritize your physical wellbeing.

• $80/month stipend to help offset connectivity costs.

• Mental health resources, including free 1:1 therapy, coaching sessions, and digital resources.

• Supportive leave policies.

• Flexible Time Off Policy alongside 9 Company Holidays.

• Tuition reimbursement up to $5,250 per year to support your personal educational advancement.

• Hybrid work arrangements with regular investments in team gatherings/offsites.

• Various corporate perks and discounts.