Fraud Strategy Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct an analysis of fraud vectors on SquareTrade's platform, encompassing both first-party and third-party fraud types, to devise strategies for identifying malicious actors and enhancing user experience.

• Create and maintain metrics and KPIs to assess risk mitigation strategies while effectively communicating progress to key stakeholders and leadership.

• Take ownership of the fraud rule lifecycle for designated areas, which includes identifying opportunities, developing business cases, designing strategies, conducting testing, overseeing deployment, monitoring results, and optimizing continuously.

• Assess current rules and controls for redundancy, efficacy, operational impact, and potential for simplification or enhancement of coverage.

• Collaborate with Fraud Operations to ensure alignment on policies, procedures, and investigative practices while addressing operational challenges.

• Contribute to cross-functional initiatives that support fraud prevention and business growth, ensuring a balance between customer experience and operational efficiency.

• Persuade stakeholders across the organization to prioritize and execute fraud mitigation strategies that reconcile risk reduction, operational efficiency, and customer experience.

• Leverage extensive complex data using data-driven analytical techniques to monitor customer behaviors, identify trends in fraudulent activities, and formulate strategies to mitigate risks and enhance customer experience.

• Proactively seek new opportunities and strategies to strengthen controls, processes, and systems.

• Collaborate with internal teams and external partners to track risk trends, implement industry best practices, and ensure compliance with regulatory obligations.

⛳️ Requirements

• Proven ability to independently identify issues, formulate hypotheses, and drive impactful solutions with minimal guidance.

• Strong skills in prioritization, managing competing demands, navigating uncertainty, and making informed tradeoff decisions that align with business goals.

• Demonstrated experience in influencing cross-functional teams to adopt risk strategies, implement process modifications, or enhance products.

• 3-5 years of experience in crafting risk rules, strategies, policies, and procedures that guide user behavior, utilizing both internal and third-party capabilities while managing them comprehensively.

• Strong analytical and problem-solving abilities, including proficiency in SQL, Python, R, SAS, or similar tools to assess strategy performance and uncover opportunities.

• Proven track record of effectively engaging with senior leaders and executives to present complex findings along with progress, plans, and opportunities for resolution.

• Experience with fraud prevention rule management systems, device profiling, customer verification, and document verification technologies.

🏝️ Benefits

• Medical, dental, and vision coverage with options for networks and the opportunity to contribute to a savings account (HSA or FSA).

• Up to 4% company matching in your 401(k) and contributions toward your company-sponsored pension.

• A $75/month budget dedicated to prioritizing your physical wellbeing.

• An $80/month stipend to help offset connectivity expenses.

• Mental health resources, including free one-on-one therapy, coaching sessions, and digital tools.

• Supportive leave policies.

• A Flexible Time Off Policy, in addition to 9 Company Holidays.

• Tuition reimbursement of up to $5,250 per year to support your personal educational goals.

• Hybrid work arrangements with ongoing investment in team gatherings and offsite events.

• A variety of corporate perks and discounts.