Fraud Strategy Lead

This is a fully remote position, open to applicants in Florida.

📋 Description

• Analyze fraud vectors across SquareTrade's platform, covering both first party and third party fraud types, to create strategies that identify malicious actors and enhance user experience.

• Develop and maintain metrics and KPIs to evaluate risk mitigation strategies, communicating progress to key stakeholders and leadership.

• Take ownership of the fraud rule lifecycle for designated areas, which includes identifying opportunities, developing business cases, designing strategies, testing, deployment, monitoring, and ongoing optimization.

• Assess existing rules and controls for redundancy, effectiveness, operational impact, and potential improvements to strengthen coverage.

• Collaborate with Fraud Operations to ensure alignment on policies, procedures, and investigative practices while addressing operational challenges.

• Contribute to cross-functional initiatives that support fraud prevention and business growth, while balancing customer experience with operational efficiency.

• Persuade stakeholders throughout the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience.

• Leverage large volumes of complex data with data-driven analytical techniques to monitor customer behaviors, detect trends in fraudulent activities, and develop strategies to mitigate risk and enhance customer experience.

• Proactively identify new opportunities and strategies to enhance controls, processes, and systems.

• Collaborate with internal teams and external parties to monitor risk trends, apply industry best practices, and ensure compliance with regulatory obligations.

⛳️ Requirements

• Proven ability to independently pinpoint issues, formulate hypotheses, and drive impactful solutions with minimal guidance.

• Strong prioritization skills, capable of managing competing demands, navigating uncertainty, and making sound trade-off decisions aligned with business objectives.

• Demonstrated experience in influencing cross-functional teams to implement risk strategies, process modifications, or product enhancements.

• 3-5 years of experience in developing risk rules, strategies, policies, and procedures that guide user behavior, utilizing both internal and third-party capabilities, managing them from start to finish.

• Strong analytical and problem-solving abilities, including experience with SQL, Python, R, SAS, or similar tools to assess strategy performance and identify opportunities.

• Proven ability to effectively engage with senior leaders and executives to present complex findings and outline progress, plans, and opportunities for improvement.

• Experience with fraud prevention rule management systems, device profiling, customer verification, and document verification technologies.

🏝️ Benefits

• Medical, dental, and vision coverage with network options and the ability to contribute to a savings account (HSA or FSA).

• Up to 4% company match on 401(k) contributions and additional contributions to your company-sponsored pension.

• $75/month budget dedicated to prioritizing your physical wellbeing.

• $80/month stipend to help subsidize connectivity costs.

• Mental health resources including free 1:1 therapy, coaching sessions, and digital resources.

• Supportive leave policies.

• Flexible Time Off Policy along with 9 Company Holidays.

• Tuition reimbursement up to $5,250 per year to support your educational advancement goals.

• Hybrid work arrangements with regular investments in team gatherings and offsites.

• A variety of corporate perks and discounts.