Fraud Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing customer inquiries promptly and effectively using Zendesk or other customer support platforms.

• Recording and documenting issues, as well as customer feedback and complaints.

• Collaborating closely with other departments to manage department-specific tasks.

• Evaluating customer loan applications through various fraud detection software.

• Assessing customer loan application documentation to ensure compliance with established standards.

• Assisting in the review of company operational procedures to enhance internal processes.

• Monitoring customer experiences across both online and offline channels by utilizing logs, dashboards, and CRM systems.

⛳️ Requirements

• A minimum of 5 years of experience handling Underwriting and Fraud-related tasks within a US Loan or Mortgage account.

• Proficiency in MS Excel formulas and functions is essential; knowledge of SQL is preferred.

• Experience in customer-facing roles within a loan or mortgage context.

• Excellent communication, teamwork, and problem-solving abilities.

• Strong investigative skills.

• High level of proficiency, speed, and accuracy in written communication.

• Clear fluency and good diction in English.

• Strong organizational skills and effective time management capabilities.

• Must currently reside in the Philippines.

🏝️ Benefits

• Health Maintenance Organization (HMO) coverage.

• Company-provided devices.

• Permanent remote work opportunity.