Fraud Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming calls from customers related to account inquiries, transactions, and fraud issues.

• Detect and address potential fraud by utilizing training, account information, and internal resources; escalate complicated cases when necessary.

• Handle fraud claims and disputes according to client specifications.

• Clearly articulate account problems and solutions, maintaining a professional, empathetic, and confidential demeanor.

• Perform investigations with precision and diligence, ensuring all actions and discussions are recorded in the case management system.

• Assist with team operations by undertaking additional duties and tasks as required.

⛳️ Requirements

• Must be at least 18 years old and hold a High School Diploma or equivalent.

• Minimum of 6 months experience in Customer Service, Call Center, or Dispatch roles.

• Proficient in English language.

• Must pass a background check, credit check, and security fingerprinting.

• Must reside in Puerto Rico and have legal authorization to work permanently in the United States.

🏝️ Benefits

• Work From Home

• Full-Time Employment: Reliable schedule and stability.

• Competitive Pay: $12.10 starting on day one.

• Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.

• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)

• Paid Training: Get the training you need to excel.

• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.

• Full Benefits: Comprehensive benefit options and a great work environment that values your success.