Fractional Head of Technology

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the technology executive responsible for setting priorities, guiding the team, managing providers, and ensuring delivery.

• Report directly to the CFO while collaborating closely with the CEO and operations leaders.

• Evaluate personnel, processes, systems, and AI opportunities during the initial 90-day engagement.

• Oversee the comprehensive technology strategy, team direction, provider management, and outcomes.

• Engage directly with NetSuite, HubSpot, and AI tools to identify issues, experiment with concepts, or implement focused solutions.

• Appropriately delegate implementation tasks and specialist responsibilities while ensuring that staff can effectively utilize and support the outcomes.

• Decide on purchases, modifications, integrations, or developments based on business value and ongoing expenses.

• Manage providers through work plans, designated personnel, timelines, quality assurance, and support commitments.

• Disclose any financial relationships with recommended providers.

• Develop the technology strategy, establish decision-making authority, staffing, budget, and success metrics.

• Determine whether to enhance or replace the existing CRM and outline budget, ownership, and timelines.

• Implement workflow pilots in daily operations, assess time savings and accuracy, and gather staff feedback.

• Review current Kinect Intelligence activities and progress related to the WHRFQ project.

• Conduct a team skills and workload evaluation and present a staffing proposal.

• Initiate approved improvements and deliver tested enhancements within the defined scope.

• Enhance customer record sharing, prevent duplicates, set record ownership protocols, train users, and monitor system usage and data accuracy.

• Define and showcase the first Kinect Intelligence release for warehouse RFQs, forecasting, and operations handoff.

• Transition selected RFQ processes from emails and spreadsheets to a shared workflow with clear ownership and tracked exceptions.

• Suggest subsequent phases of work, including costs, responsible parties, and timelines.

• Address customer access to project details and systems, records, and support arrangements for future buyer evaluations and transitions.

• Facilitate a weekly steering meeting with the board and key executives.

• Maintain a scoreboard that tracks results, expenditures, milestones, risks, and decisions required.

• Document actions and ownership, addressing delays and issues proactively.

⛳️ Requirements

• Demonstrated experience as a Head of Technology or a comparable leadership role, with direct accountability for enhancing business systems and achieving measurable results.

• Proven success in improving CRM utilization, integrating business systems, and minimizing manual tasks with a streamlined team and constrained budget.

• Experience in incorporating AI into daily operations, evaluating accuracy and time efficiency, safeguarding data, training personnel, and facilitating adaptation.

• Practical experience in enhancing NetSuite, HubSpot, and AI tools, coupled with executive accountability for business systems and teams.

• Capacity to build when advantageous, assess completed tasks, and allocate the right specialists without being the sole implementer.

• Understanding of daily operations, forecasting, profit margins, and financial assessments.

• Strong collaborative skills with finance, sales, and operations teams.

• Excellent technical judgment and effective communication with leadership.

• Experience in staff development and managing external specialists.

• Bonus: experience in logistics, warehousing, distribution, supply chains, or solar industries.

• Bonus: experience managing remote teams or specialists based in Latin America.

• Bonus: experience preparing systems for buyer evaluations, transferring them to new owners, or integrating systems post-acquisition.

• Authorization to work in the United States is required in the application.

🏝️ Benefits

• Approximately three days per week during an initial 90-day engagement.

• Remote work with occasional travel requirements.

• Fees and review milestones to be mutually agreed upon.

• Further engagement may be negotiated after assessing results and business requirements.

• Ability to operate within established budgets and decision-making limits without needing case-by-case approvals.