Founding Customer Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform every client into a lasting strategic ally

• Cultivate relationships with enterprise accounts

• Function as a key member of the core GTM and product feedback loop

• Assist in defining AI-native enterprise software solutions

• Broaden the platform across more commerce surfaces

• Manage the renewal calendar and ensure zero churn

• Convert customer insights into product development priorities

• Establish the onboarding process and facilitate the sales-to-CS transition

⛳️ Requirements

• Over 6 years of experience in B2B SaaS customer success, with the last 3–4 years focused on enterprise accounts and expansion

• Personally overseen a portfolio generating $5M+ in ARR with demonstrable expansion results

• Proven track record of driving expansion, beyond mere retention

• Strong business acumen

• Established relationships with enterprise commerce or retail decision-makers (such as VPs of E-commerce, CMOs, CDOs)

• Daily operator within AI-native environments

• Specific personal automations that you can clearly demonstrate

🏝️ Benefits

• Comprehensive health, dental, and vision insurance

• 401(k) plan

• Unlimited paid time off (PTO)