Forward Deployment Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create and develop AI-driven virtual agents to enhance customer service processes across both digital and voice platforms.

• Build intelligent automation utilizing the NiCE AI and Digital portfolio, which encompasses conversational AI, knowledge systems, and omnichannel engagement functionalities.

• Design agent behaviors, prompting strategies, knowledge retrieval methods, workflow orchestration, and decision-making logic.

• Manage the complete AI-agent lifecycle from initial design through deployment and continuous optimization.

• Implement monitoring, evaluation, and feedback mechanisms to enhance agent accuracy, reliability, and overall business results.

• Establish integrations between AI agents and CRM, commerce, knowledge bases, and operational systems.

• Develop APIs, services, orchestration layers, and multi-step workflows across various record systems.

• Build comprehensive solutions, prototypes, operational applications, reusable components, and development environments.

• Collaborate directly with clients to comprehend operational challenges and convert requirements into technical architectures and functional solutions.

• Construct proof-of-value implementations and production-ready agent functionalities.

• Work alongside product, engineering, and sales teams to pinpoint product deficiencies and innovation possibilities.

• Provide field insights that contribute to the product roadmap and prospective platform capabilities.

• Design technical demonstrations and reusable demo frameworks tailored for enterprise applications.

• Assist sales engineering and presales teams in articulating AI-driven customer engagement solutions.

• Equip internal teams with technical knowledge regarding AI agents, integrations, and platform functionalities.

⛳️ Requirements

• Profound technical expertise in full-stack development, AI agent architectures, APIs, integrations, and conversational automation.

• Familiarity with large language models.

• Experience in prompt engineering.

• Background in agent orchestration frameworks.

• Understanding of retrieval-augmented knowledge systems.

• Expertise in conversational AI architecture.

• Experience in backend services and API development.

• Proficiency in web and conversational interface development.

• Knowledge of integration layers and data pipelines.

• Experience with REST APIs and microservices.

• Familiarity with CRM and business system integrations.

• Understanding of knowledge systems and data storage solutions.

• Knowledge of identity and access management.

• Capability to work directly with clients and business leaders.

• Skill in translating complex business challenges and requirements into technical architectures and viable solutions.

🏝️ Benefits

• Dynamic, collaborative, and innovative work environment.

• Opportunities for learning and personal growth.

• Internal career advancement possibilities across various roles, disciplines, domains, and locations.

• Commitment to equal opportunity employment.