Forward Deployed Solution Strategist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the strategic success for Lyric's largest enterprise accounts as the main customer lead.

• Collaborate with cross-functional teams to enhance adoption, retention, and measurable customer value.

• Facilitate Quarterly Success Reviews, governance meetings, and executive interactions.

• Align customer stakeholders with account objectives, business impact, and the product/platform roadmap.

• Integrate within customer organizations to comprehend operational challenges, supply chain processes, and internal capacities.

• Convert customer insights into solution strategies encompassing scenario modeling, network analysis, operational planning and fulfillment, or AI/ML-driven use cases.

• Partner with Sales on account planning, renewal strategies, expansion pathways, and growth roadmap workshops.

• Engage hands-on with Lyric Studio and guide small forward-deployed engineering teams when necessary.

• Transform potential use cases into functional prototypes that advance through the product lifecycle.

• Gather customer feedback to inform Product and advocate for customer requirements in the roadmap.

• Educate and empower customer teams on Lyric's platform.

• Enhance customers' Supply Chain Engineer capabilities for long-term self-sufficiency.

• Develop business cases for expansion opportunities and collaborate with Sales to convert them into account growth.

⛳️ Requirements

• Over 10 years of experience in Consulting, Supply Chain Operations, or Go-to-Market Strategy roles.

• Proven record of managing practical AI/analytics roadmaps or transformational initiatives.

• Strong understanding of supply chain domains.

• In-depth proficiency in at least one core area: Modeling & Analysis, Planning & Execution, or Frontier Use Cases (AI / Machine Learning).

• Demonstrated ability to drive platform adoption and measurable value through stakeholder engagement, value quantification, and leadership in quarterly success reviews.

• Exceptional communication skills across both business and technical audiences.

• Capable of fostering high-trust relationships from end users to senior executives.

• Skilled in identifying opportunities for expansion and crafting growth narratives.

• Experience providing structured insights to Sales, Product, and Engineering teams.

• Comfortable training and enabling customers on a dynamic, technical platform.

• Ability to engage directly with the platform to prototype alongside customers.

• Highly adaptable, coachable, and capable of managing ambiguity.

• Willingness to travel up to 30%, primarily within the US.

🏝️ Benefits

• 30% variable compensation based on individual and business performance.

• Opportunity to receive equity in Lyric.

• Remote work arrangement.

• Up to 30% travel expected, primarily within the US.