Forward Deployed Engineer – Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide the Forward Deployed Engineering team in a player-coach capacity.

• Manage customer relationships from the initial kickoff through to go-live and the transition to Customer Success.

• Lead technical discovery sessions with utility IT, GIS, operations teams, and field crews.

• Articulate technical trade-offs to non-technical stakeholders.

• Oversee expectations, timelines, and project scope; offer alternatives when necessary.

• Handle escalations on accounts at risk until resolved.

• Facilitate kickoffs, workshops, and go-live events.

• Prepare status reports for leadership, Sales, and customers.

• Personally manage challenging integrations, migrations, and escalations.

• Design and assess integrations with CMMS, GIS, and inspection platforms.

• Oversee data migrations from start to finish, including extraction, mapping, transformation, validation, and reconciliation.

• Develop internal tools such as scripts, ETL jobs, validation checks, and deployment templates.

• Supervise daily team operations, which includes 1:1 meetings, onboarding, performance evaluations, project assignments, and capacity planning.

• Conduct FDE standups and prioritize tasks across the live customer portfolio.

• Collaborate with Sales and Solutions Engineering on project scoping and technical feasibility.

• Communicate recurring integration requirements and implementation challenges to Product and Engineering.

• Mentor the team in both technical tasks and customer interactions.

⛳️ Requirements

• 5+ years of experience as a Forward Deployed Engineer or in a comparable hands-on, customer-facing technical position such as Professional Services, Solutions, Implementation, or Field Engineering.

• 2+ years of experience in managing personnel or leading a technical team.

• Strong technical background with the ability to read code, query data, and identify bugs.

• Proven experience delivering customer integrations and migrations that involve APIs, enterprise systems, and legacy data.

• Outstanding communication skills and the ability to build strong customer relationships.

• Experience in working with non-technical customers and adapting communication to suit their needs.

• Ability to convey scope limitations and timelines while preserving customer relationships.

• Willingness to remain hands-on and tackle complex technical issues personally.

• Proficient in scope management, including establishing clear timelines, early risk identification, and providing honest status updates.

• Comfortable working in a startup environment with undefined ownership and process creation.

• Proficient in scripting with Python, JavaScript, or Bash.

• Strong foundational knowledge of SQL and relational databases.

• Experience with ETL workflows and large-scale data migrations.

• Familiarity with REST APIs, JSON, webhooks, and system integrations.

• Knowledge of AWS services such as S3, Lambda, and IAM.

• Expertise in troubleshooting across databases, APIs, files, and user interfaces.

• Daily use of AI coding tools.

• Knowledge of NASSCO standards (PACP/MACP/LACP) and sewer inspection data is a plus.

• Familiarity with GIS and spatial data, including ArcGIS and ArcGIS REST services, is advantageous.

• Experience with CMMS and asset management systems is beneficial.

• Familiarity with inspection platforms like WinCan and ITpipes is a plus.

• Experience with workflow orchestration, integration platforms, media and large-file ingestion, SFTP, municipal utility/public sector/infrastructure customers, and creating delivery playbooks is desirable.

• Must be legally authorized to work in the United States.

• Must indicate whether employer sponsorship for an employment visa will be required.

🏝️ Benefits

• Equity.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Basic life insurance.

• 401(k).

• Unlimited PTO.

• Approximately 10% travel for customer kickoffs, workshops, go-lives, and team offsites.