Forward Deployed Engineer – EMEA

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Develop and implement translation and localization workflows for customers.

• Lead technical explorations and demonstrations.

• Facilitate the onboarding process for customers.

• Assist with renewals by showcasing value and addressing technical obstacles.

• Translate customer requirements into technical plans that include dependencies, acceptance criteria, and measurable results.

• Create AI workflows utilizing prompts, glossaries, translation memories, and human reviews.

• Design and implement integrations with CMS, DAM, PIM, LMS, and commerce platforms.

• Maintain content structure, metadata, and context throughout processes.

• Ensure production readiness, which encompasses secure data access, testing, error management, monitoring, quality assessment, and review routing.

• Document solutions and establish ongoing ownership agreements.

• Assist account teams in customer enablement and adoption efforts.

• Evaluate outcomes against benchmarks and identify subsequent workflows.

• Convert customer projects into reusable connectors, evaluation suites, and deployment frameworks.

• Provide insights to shape Product and Engineering priorities.

⛳️ Requirements

• Proven track record in delivering software, integrations, or automation for enterprise clients.

• Demonstrated skills and capabilities are valued over specific educational qualifications or years of experience.

• Proficient in coding across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.

• Experience in developing AI workflows and assessing quality, reliability, latency, and costs.

• Familiarity with failure management and human review processes.

• Ability to communicate effectively with both technical and business stakeholders.

• Competence in defining vague requests, explaining trade-offs, and managing expectations.

• Responsible for deployment, documentation, customer enablement, and adoption processes.

• Practical experience utilizing AI in engineering tasks.

• Background in localization or translation technology is advantageous; a strong curiosity about the field is essential.

• Willingness to travel up to 40% of the time.

🏝️ Benefits

• Flexible remote work model allowing you to work from your ideal location.

• A global, interconnected team spanning over 30 countries.

• Collaborative environment within a globally distributed team.

• Opportunities to manage personal AI Agents in an AI-native organization.

• Commitment to an inclusive culture that respects diversity and opposes discrimination.

• Chance to influence the future of work and drive AI innovation.