Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the technical onboarding process for designated customers by scoping, planning, configuring, integrating, and ensuring value realization.

• Take ownership of each customer interaction, ensuring a defined outcome while effectively communicating progress, risks, and subsequent steps.

• Travel to customer locations for workshops, deployments, and to address escalations.

• Develop scripts and lightweight automations to expedite onboarding, data loading, integration setup, and repetitive tasks.

• Gather technical information regarding customer environments, data sources, integrations, authentication, permissions, network limitations, payload formats, and anticipated behaviors.

• Configure and tailor the SAFE platform to meet the business requirements of customers.

• Create and test workflows and AI agents tailored to customers, utilizing SAFE and third-party APIs.

• Develop custom solutions to bridge existing product gaps.

• Identify and troubleshoot failed or incomplete integrations and data flows.

• Reproduce and investigate issues through logs, platform telemetry, and platform knowledge.

• Present data-driven issues to the engineering team and stay involved until resolution or an agreed-upon workaround is established.

• Collaborate with engineering, product, and customer teams to achieve deliverables.

• Recognize cross-customer trends and provide product feedback linked to business outcomes.

• Utilize AI tools to analyze logs, draft scripts, summarize issues, and prepare materials for customers.

• Transform repetitive tasks into reusable scripts, AI skills, or automations.

⛳️ Requirements

• Demonstrated ownership and accountability.

• Strong creative thinking and problem-solving abilities.

• Curiosity with the capability to explore, discover, and experiment.

• Proven experience in script development, product delivery, and direct customer engagement.

• Experience in product onboarding, guiding customers or users from initial setup to live usage of a technical product.

• Proficiency with APIs, including reading API documentation, calling and chaining endpoints, managing authentication, and interpreting responses and errors.

• Strong debugging and troubleshooting skills.

• Exceptional written and verbal communication skills.

• Ability to write scripts that interact with APIs, process data, and automate customer tasks, with a preference for Python.

• Understanding of fundamental cloud-based services and their implementation.

• Proven use of AI tools for troubleshooting, scripting, or automation.

• Willingness to travel to customer locations.

• Preferred exposure to cybersecurity, risk management, or security tool integrations.

• Familiarity with Bash or PowerShell is a plus.

• Experience in a customer-facing technical role at a SaaS or enterprise software company is preferred.

• Experience working with distributed teams across multiple time zones is preferred.

🏝️ Benefits

• Meaningful equity/shareholder ownership.

• Unlimited leave.

• Comprehensive medical insurance.

• Wellness benefits.

• Opportunities for career advancement.