Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with customers both remotely and on-site to gain insights into shop operations and pinpoint areas of lost time and revenue.

• Recognize significant workflow challenges and convert them into defined, actionable solutions.

• Create, develop, and implement AI-driven workflows and agents utilizing LLMs, RAG, and effective tool usage.

• Streamline shop processes such as writing repair orders, estimating costs, and sourcing parts through automation.

• Integrate the RO Writer platform with third-party systems via APIs.

• Construct evaluation and monitoring systems to ensure the accuracy, reliability, and credibility of AI outputs.

• Conduct customer pilot programs, collect feedback, and iterate swiftly on solutions.

• Collaborate with Product and Engineering teams to transform successful field solutions into scalable product features.

• Document insights and develop playbooks for Support, Training, and Customer Success teams.

• Act as the advocate for customers within the engineering team.

• Report to the General Manager and assist in defining the Forward Deployed Engineer role.

⛳️ Requirements

• Proven software engineering experience, particularly with Python and/or TypeScript.

• Practical experience in building with LLMs, including prompt design, agent creation, tool utilization, RAG, and assessing output quality.

• Capability to articulate AI-driven development methodologies employed over the last 18 months, including planning, building, testing, and deploying software with AI.

• Experience collaborating in small teams to create applications and modules that enhance or simplify end-user workflows.

• A history of demonstrating end-user benefits, financial impact, and measurable results such as time savings, cost reductions, revenue increases, and user adoption rates.

• Strong background in building and utilizing APIs and integrating with external systems.

• Exceptional communication skills for conveying technical concepts to non-technical shop owners and engaging in active listening.

• Comfort with navigating ambiguity and the ability to transform complex real-world challenges into practical solutions with minimal guidance.

• Openness to periodic travel to customer locations.

• Preferred experience in the automotive, auto repair, or small-business/vertical SaaS sectors.

• Experience in a customer-facing technical role is advantageous.

• Familiarity with cloud platforms and contemporary deployment practices is preferred.

• Preferred experience using AI coding tools in everyday work.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Basic life insurance

• Short-term disability insurance

• Long-term disability insurance

• 401(k) participation with company match

• Minimum of 10 days of vacation for new employees

• Sick time in accordance with state requirements

• 8 company-paid holidays each year

• 2 personal holidays annually

• Remote-first work arrangement

• Direct access to leadership

• Equal opportunity and inclusive work environment