Forward Deployed Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate across Sales, Product, R&D, and Implementation teams.

• Partner with Solutions Consultants and Account Executives on key accounts and new opportunities.

• Take ownership of discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and transition for strategic customer solutions.

• Establish the current product using customer data to demonstrate value during deals.

• Quickly prototype near-production-ready solutions when product capabilities fall short of customer needs.

• Design, deploy, and assess solutions utilizing customer data.

• Analyze adoption rates, workflow impact, reliability, and time-to-value.

• Develop production solutions that ensure security, reliability, observability, maintainability, and architectural integration.

• Collaborate with Product and R&D to transform validated customer patterns and production evidence into roadmap investments, reusable components, and platform enhancements.

• Create reusable accelerators based on recurring customer requirements.

• Continuously develop and update solution specifications in collaboration with customers.

• Assess business potential, market needs, competitive differentiation, and functional and technical specifications with Product.

• Influence deal ACV and expedite the time to the first working prototype.

• Monitor the transition of prototypes to production and the reuse of delivered patterns and accelerators.

⛳️ Requirements

• Strong customer-facing and commercial skills.

• Ability to conduct technical discovery sessions and engage in value discussions with both technical and business stakeholders.

• Capacity to link technical efforts to customer outcomes and deal value.

• Skill in generalizing customer solutions into reusable accelerators.

• Experience in LLM application development, RAG, prompt and context engineering, and agent orchestration.

• Good judgment in distinguishing between single versus multi-agent patterns and managing memory and state.

• Proficiency with modern AI coding tools like Claude Code.

• Familiarity with enterprise integrations in regulated utility sectors.

• Knowledge of ESRI ArcGIS/Smallworld, IBM Maximo/EAM, SAP/Oracle ERP/PPM, and PowerBI/reporting systems.

• Technical and functional knowledge of REST and streaming APIs, authentication patterns, and enterprise systems of record.

• Domain experience in asset-intensive industries or capital and asset investment planning is highly desirable.

• Willingness to travel to customer locations as necessary, up to approximately 50%.

• Preferred background in software or data engineering.

• Experience in developing and delivering maintainable production software.

• Proficiency in Angular, Python, or a similar programming language.

• Understanding of SQL, data modeling, and data ingestion, transformation, and serving pipelines.

• Strong debugging skills with imperfect customer data in live environments.

• Depth in production engineering related to observability, performance, and scaling operations.

• Prior experience in customer-facing technical roles, solutions engineering, forward deployment, technical consulting, or startup environments is preferred.

• Experience in deploying AI solutions in enterprise or regulated settings is favored.

🏝️ Benefits

• Flexible paid time off, including sick leave and holidays.

• Comprehensive medical, dental, and vision insurance.

• Flexible spending accounts.

• Life insurance and disability benefits.

• Tuition assistance programs.

• Opportunities for community involvement and volunteering events.

• Bonus incentives.