Forward Deployed Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate across Sales, Product, R&D, and Implementation teams.

• Partner with Solutions Consultants and Account Executives on key accounts and new opportunities.

• Take ownership of discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and handoff processes.

• Demonstrate the current product's value using customer data within sales engagements.

• Quickly prototype near-production-ready solutions when product capabilities fall short.

• Construct, deploy, and assess solutions utilizing customer data.

• Assess adoption, workflow impact, reliability, and time-to-value metrics.

• Develop production solutions focusing on security, reliability, observability, maintainability, and architectural integration.

• Collaborate with Product and R&D to translate validated customer patterns into roadmap investments, reusable components, and platform enhancements.

• Create reusable accelerators based on recurring customer requirements.

• Continuously refine solution specifications in collaboration with customers.

• Analyze business potential, market demands, competitive differentiation, and functional/technical specifications alongside Product.

⛳️ Requirements

• Strong customer-facing and commercial skills.

• Proficient in conducting technical discovery sessions and value discussions with both technical and business stakeholders.

• Ability to link technical solutions to customer outcomes and deal value.

• Skill in generalizing customer solutions into reusable accelerators.

• Experience in LLM application development, RAG, prompt and context engineering, and agent orchestration.

• Discernment regarding single-agent versus multi-agent patterns, including memory and state management.

• Familiarity with modern AI coding tools such as Claude Code.

• Knowledge of enterprise integrations within regulated utility markets.

• Understanding of ESRI ArcGIS/Smallworld, IBM Maximo/EAM, SAP/Oracle ERP/PPM, and PowerBI/reporting systems.

• Technical and functional knowledge of REST and streaming APIs, authentication methods, and enterprise systems of record.

• Willingness to travel to customer locations as necessary, up to approximately 50% of the time.

• Preferred background in software or data engineering.

• Experience in building and delivering maintainable production software is advantageous.

• Fluency in Angular, Python, or a comparable programming language is preferred.

• Understanding of SQL, data modeling, and data ingestion, transformation, and serving pipelines is preferred.

• Strong debugging capabilities with imperfect customer data in live settings are preferred.

• Production engineering experience focused on observability, performance, and scaling is preferred.

• Previous experience in customer-facing technical roles, solutions engineering, forward deployment, technical consulting, or startups is preferred.

• Prior experience deploying AI solutions in enterprise or regulated environments is preferred.

🏝️ Benefits

• Remote work options available for employees.

• Flexible and hybrid work arrangements offered.

• Inclusive workplace experiences are prioritized.

• Commitment to sustainability initiatives.

• Opportunity to engage in a global and diverse work environment.