Forward Deployed Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead or assist in the technical configuration and implementation of Holistic AI for customer pilots and production rollouts.

• Convert customer requirements into functional product configurations and integration patterns.

• Utilize extensive product knowledge and backend expertise to troubleshoot deployments and provide guidance on architectural decisions.

• Collaborate with Account Management on intricate customer environments.

• Create documentation for deployment patterns, runbooks, and technical guidance for customers.

• Identify product gaps and provide feedback to enhance the platform for future deployments.

• Engage in customer-facing activities as necessary for deployments and workshops.

⛳️ Requirements

• Robust technical background in software engineering, solutions engineering, or a related field.

• Eagerness to work closely with customers.

• Capability to thoroughly understand a complex product and configure it for diverse enterprise settings.

• Knowledge of backend systems, including APIs, integrations, and environments.

• Effective communication skills with both technical and non-technical stakeholders.

• Ability to work across different time zones within a distributed team.

• Proficient written English skills.

• Nice to have: Experience in customer-facing technical positions such as solutions engineering, implementation, professional services, or field deployment.

• Nice to have: Experience with AI/ML products, governance, security, or compliance tools.

• Nice to have: Familiarity with cloud deployment strategies and enterprise IT limitations.

🏝️ Benefits

• Competitive benefits; specifics will be discussed during the hiring process.

• Opportunity for remote work within a distributed team.