Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business users to comprehend and outline workflows, data, and systems.

• Discover opportunities where AI can enhance growth or reduce time and costs.

• Evaluate whether to develop, purchase, or customize solutions, taking into account cost, speed, and long-term suitability.

• Oversee the technical aspects of vendor assessments.

• Create integrations, agents, and workflows that involve retrieval, tool use, and human-in-the-loop reviews.

• Test, implement, and provide support for production code.

• Develop robust systems that manage fragmented data and unpredictable model behavior.

• Identify failure scenarios and assess where human oversight is necessary.

• Collaborate with IT, Security, and Engineering on model access, identity and permissions, data connectivity, observability, and evaluation.

• Transform one-off solutions into reusable components.

• Set baselines, evaluate improvements, and quantify hours saved, costs mitigated, or cycle times reduced.

• Educate operators and power users to ensure systems remain operational and continue to improve post-deployment.

⛳️ Requirements

• A minimum of 4 years of experience in building and delivering production software that users rely on, along with supporting it post-launch.

• At least 2 years of experience working with LLMs in production, including agents, retrieval, tool utilization (including MCP), and context engineering.

• Capability to articulate how system performance was assessed and enhanced, along with its business implications.

• Proficient coding skills in Python or TypeScript/JavaScript.

• Ability to write, test, review, and deploy personal code.

• Familiarity with APIs, webhooks, data pipelines, and authentication protocols such as OAuth, SSO, and role-based access.

• Daily engagement with coding agents and a disciplined approach to reviewing and validating their outputs.

• Comfort and skill in interacting directly with non-technical users and swiftly grasping unfamiliar business contexts.

• Proficiency in transforming chaotic processes into functional software.

• Sound judgment in security- and compliance-sensitive settings, including awareness of data that is restricted from leaving the premises.

• Clear and effective communication skills, both written and verbal.

• Ability to compose a one-page memo that articulates the technical and business rationale to an executive.

🏝️ Benefits

• Competitive salary along with comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching (401(k) or RRSP).

• Generous paid time off, which includes holidays and vacation days.

• Paid parental leave and support benefits for families.

• Life and disability insurance coverage.

• Flexible spending and health savings options (where applicable).

• Health and wellness support, including gym reimbursement and wellness initiatives.

• Employee Assistance Program offering 24/7 confidential support for employees and their families.

• Education support and opportunities for professional development.

• Access to LinkedIn Learning and ongoing learning resources.

• Employee referral bonus program along with additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project successes, milestone achievements, and exceptional contributions from colleagues.

• Business travel insurance and global support programs for employees.