Follow Up Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage all incoming calls promptly and efficiently.

• Collect and adhere to customer specifications during the initial interaction.

• Ensure complete and accurate information is gathered during the call, entering data quickly and precisely noting the unit’s location.

• Communicate accurate billing details to the service provider.

• Process estimates swiftly and accurately.

• Make outbound calls to gather updates on ongoing events.

• Keep customers informed about the status of their events and follow their guidance.

• Work collaboratively with the roadside dispatcher when issues arise.

• Utilize time effectively to prioritize and complete tasks within established deadlines.

⛳️ Requirements

• Minimum: High school diploma or GED with up to 2 years of experience in a relevant field.

• Strong background in customer service.

• Preferred: A degree in a related field or industry experience.

🏝️ Benefits

• Exceptional work-life balance, with flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare options available for individuals and families.

• Generous 401(k) retirement plans with employer matching.

• Opportunities for professional development and continuing education.

• Inclusive parental leave policies, alongside comprehensive fertility coverage and adoption assistance.

• Additional perks including pet insurance, employee discounts, and much more.