FOIA Legal Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Conduct initial consultations with immigration clients, delivering outstanding customer service.

• Organize and gather immigration-related information and necessary documents from clients.

• Submit and monitor FOIA requests with agencies such as USCIS, EOIR, CBP, FBI, ICE, and OBIM.

• Review FOIA receipt numbers and keep track of case developments.

• Schedule follow-up tasks for FOIA inquiries every 30 days to assess outcomes and case status.

• Compile FOIA packets and prepare files for attorney examination.

• Maintain and refresh FOIA tracking spreadsheets and case documentation.

• Save and categorize FOIA results within Clio and other internal systems.

• Facilitate communication among attorneys, legal assistants, and clients.

• Handle incoming calls, emails, text messages, and client inquiries.

• Arrange client appointments for signatures, fingerprints, and consultations.

• Draft case closure letters and client communications as necessary.

• Process modified retainers and service upgrades when required.

• Ensure accurate case files and adherence to firm procedures.

⛳️ Requirements

• Fully bilingual in English and Spanish.

• Over 2 years of experience in FOIA filing, FOIA review, or as an immigration legal assistant.

• Background in legal education or a keen interest in the field.

• Strong grasp of FOIA processes and immigration-related documentation.

• Exceptional customer service skills and effective client communication abilities.

• High attention to detail and document accuracy.

• Capability to manage multiple priorities, deadlines, and case-related tasks concurrently.

• Outstanding organizational and time management skills.

• Experience with case management systems like Clio or similar platforms is preferred.

• Proficient written and verbal communication skills.

• Ability to summarize extensive information and documentation after review.

• Enjoy working independently while maintaining productivity in a remote setting.

• Problem-solving attitude with the ability to identify and escalate issues as necessary.

• Professionalism in handling confidential and sensitive client information.

• Capability to receive payments in USD via PayPal.

• A reliable laptop or desktop (minimum 8GB RAM, Core i5 or higher) with a stable 10 Mbps connection for optimal performance.

🏝️ Benefits

• Bonuses