FNOL Customer Service Representative

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Handle incoming calls from engineers, technicians, and other field personnel reporting First Notice of Loss (FNOL).

• Communicate effectively while accurately inputting data into a customized database.

• Notify locate companies about underground damage when applicable.

• Deliver exceptional service to customer representatives.

• Analyze images and accurately map the corresponding location.

⛳️ Requirements

• 6 months to 1 year of prior customer service call center experience is mandatory.

• Ability to type at least 55 words per minute, error-free; a typing test will be conducted.

• Proficient in Microsoft Excel, Word, Outlook, PDF documents, and internet research.

• Strong phone and verbal communication abilities.

• Active listening skills are essential.

• Exceptional written communication skills.

• Strong reading skills; must be capable of reading and adhering to a script.

• Ability to analyze and interpret images to assess damage.

• Must create a suitable work environment at home for job purposes; CMR will provide the necessary computer equipment.

🏝️ Benefits

• Paid time off (PTO) is accrued at a rate of 5 hours per pay period, totaling 3 weeks in your first full year.

• CMR contributes $50 per month towards your internet service expenses.

• CMR provides a comprehensive benefits package, including a matched 401(k).