Fluency Solution Advisor

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Responsible for overseeing designated healthcare organizations and regularly updating customer dashboards.

• Collaborate effectively with clients to conduct workflow analysis, facilitate adoption, and implement advanced optimizations for assigned Solventum product lines.

• Act as a subject matter expert (SME) for the relevant team and assigned solutions.

• Perform a current-state workflow and configuration assessment with clients while implementing Solventum's best practice workflows.

• Work collaboratively with clients on proposed workflow optimization changes by utilizing Solventum's best practices.

• Ensure that clients are adopting the latest best practice features.

• Proactively increase the number of physicians using the tools.

• Leverage Solventum and client-identified workflows and content to promote success and achieve optimal documentation and coding results.

• Participate in feedback sessions to enhance and refine content and workflows.

• Coordinate all activities with the Client Success Executive (CSE) if one is assigned to the account.

• Understand the client's short-term and long-term strategic goals.

• Advocate for the client, document issues, and escalate as necessary, adhering to standard procedures in a timely manner.

• Build strong customer relationships and establish a reputation as a knowledgeable and responsible representative of Solventum.

• Be accountable for the client’s success or failure and satisfaction with the product/service.

• Identify clients at risk, and escalate issues to implementation, support, and development teams.

• Resolve issues in a timely manner.

• Recognize potential products at risk and promptly escalate to business leaders to facilitate resolution.

• Identify potential sales opportunities and collaborate with the sales associate assigned to the client.

• Secure references and ensure client retention.

• Take ownership of the client relationship and set agendas for all client meetings.

• Lead client meetings and ensure follow-up on all action items.

• Encourage customer participation in KLAS NPS and OSAT, aiming to achieve scores that exceed the average for healthcare software vendors.

• Define and monitor key performance indicators (KPIs).

• Assist in ensuring that each client is aware of and utilizing all available analytics and reporting tools to evaluate system adoption and the realized value from Solventum solutions.

• Ensure the collection of baseline data for assigned clients prior to the product/service going live.

• Keep informed about industry changes and product updates.

⛳️ Requirements

• Bachelor’s Degree or higher from an accredited institution AND a minimum of seven (7) years of experience as a RHIA, RHIT, CDI Specialist, Coder, RN, or in clinical specialties within a private, public, government, or military setting OR a High School Diploma/GED or higher AND at least eleven (11) years of experience in a Fluency Solution Advisor or similar role.

• Strong comprehension of the Revenue Cycle and the workflows related to an organization's Revenue Cycle in both Professional and Facility Coding contexts.

• Experience with audits is a plus.

• Experience consulting with clients regarding health information systems, Electronic Medical Record (EMR) workflows, reporting, implementation, and medical professional coding.

• Ability to devise creative solutions, handle challenging situations diplomatically, and manage multiple project streams and teams.

• Must possess strong business acumen, strategic thinking, presentation skills, training capabilities, computer skills, and a creative and innovative mindset.

🏝️ Benefits

• Medical, Dental & Vision

• Health Savings Accounts

• Health Care & Dependent Care Flexible Spending Accounts

• Disability Benefits

• Life Insurance

• Voluntary Benefits

• Paid Absences

• Retirement Benefits