Fleet Client Services, Billing Specialist II

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Support the billing process across all markets in the designated area.

• Oversee the maintenance transaction lifecycle from initiation until the customer unit is under the control of the repair technician.

• Accurately and promptly document and annotate each customer interaction in Cox Fleet systems.

• Provide customer service for both internal and external calls.

• Build positive relationships with customers while maintaining a professional demeanor.

• Secure customer approval for necessary repairs and services.

• Proactively reach out to customers to arrange for preventative maintenance.

• Coordinate with Field Operations to assign the appropriate technicians to accounts.

• Encourage customers to schedule repairs and maintenance in advance.

• Enhance and develop the company's capabilities in dispatching and service scheduling.

• Carry out additional tasks and special projects as assigned.

⛳️ Requirements

• High School Diploma/GED with 3 years of experience in a relevant field.

• Alternative qualification: any degree or certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience.

• Alternative qualification: 5 years of experience in a related field.

• Exceptional verbal and written communication skills.

• Ability to communicate effectively at all organizational levels.

• Demonstrated capacity to collaborate across functions, foster positive relationships, and establish trust.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Proficient in Excel and data entry.

• Capability to learn FSCA IT Systems, including Web Wrench, MobileFrame, and RO Writer.

• General knowledge of the trucking industry.

• Experience in fleet maintenance or automotive/trucking transportation is advantageous.

• Ability to work both independently and collaboratively within a team setting.

• Excellent problem-solving abilities.

• Highly organized with outstanding follow-through skills.

• Must pass a pre-employment drug test.

• Must have current authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

🏝️ Benefits

• Minimum of 6.67 hours of paid time off every month.

• Seven paid holidays throughout the calendar year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

• Reasonable accommodations for qualified applicants or employees with disabilities.